Rescheduling Appointments: Appointments must be rescheduled at least 24 hours in advance before the meeting date and time. If you need to reschedule your appointment, please click on the “Change/Cancel Appointment” which can be found at the bottom of your appointment confirmation email. You may also call management at 703-679-8266 between the hours of 5:30-9:00 pm (M-F) and 9 am-9 pm (Sat-Sun). If we happen to miss your call, please leave a detailed voicemail message. We will return your call as soon as possible.
Appointment Cancellation/How to Cancel Your Appointment(s):
When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.If cancellation is necessary, we require that you inform management at least 24 hours in advance. If you need to cancel your appointment, please click on the “Change/Cancel Appointment” which can be found at the bottom of your appointment confirmation email. You may also call management at 703-679-8266 between the hours of 5:30-9:00 pm (M-F) and 9 am-9 pm (Sat-Sun). If we happen to miss your call, please leave a detailed voicemail message. We will return your call as soon as possible.
Late Cancellations/No-Shows: A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, we will charge the client a $25.00 missed appointment fee. For new clients’ first appointments, a no show or late cancellation will result in a full charge of the new client fee of $25.00.
REFUNDS: Refunds for services are not permissible.
TERMS AND CONDITIONS: Please allow up to 3-5 business days for your item(s) to be processed. Orders are shipped every Monday. If you place an order on Sunday, your order will be shipped the following week.Once your item(s) has shipped, you will receive a tracking number via the mailing service you selected (i.e., USPS or UPS). Please note that tracking numbers may not reflect postal movement until the following business day. Shipping costs are based on carrier-calculated automatic rates(rates can fluctuate). Local delivery is offered and different rates are applied.
If you choose to cancel your order, you must do so within 24 hours of ordering. If an item is damaged upon arrival, please contact management at [email protected], and provide a picture of the damaged item(s), and management will follow up with you within 24-48hours. Please note that if any customer information is entered incorrectly and it results in the item(s) being shipped to the wrong address, you will not be refunded, and will have to repay for shipping and handling.
REFUNDS: Divine Healing LLC is a small business, and every order is handcrafted, for our customers. Therefore, Divine Healing LLC does not accept refunds and exchanges. Please read all product ingredients before purchasing to ensure you are not allergic. If you have any questions or inquiries, please contact management at [email protected]. Thank you for your interest in Divine Healing LLC, and for trusting our services.